John Howard Association answers emails and calls from individuals concerned with and/or affected by criminal justice policy and practices.
The primary two reasons to contact JHA are:
To report an issue
To request information
Anyone may contact JHA by telephone (312-291-9237) between 10:00 a.m. and 4:00 p.m., Monday through Friday, or by using our online contact form at anytime.
Inmates may contact JHA by U.S. mail. An envelope marked “privileged mail” will allow the inmate to communicate with JHA confidentially. To preserve our ability to have confidential communications with inmates, JHA must adhere to the guidelines set for privileged mail. JHA cannot forward letters or messages to or from an inmate and a person who is not JHA staff.
In most cases, an individual in custody should attempt to resolve issues within IDOC or IDJJ by following the procedure outlined in the orientation manual he or she received upon arrival at their home facility. JHA's Frequently Asked Questions page may answer some questions regarding basic terms used in the corrections field and IDOC / IDJJ procedures.
Our mailing address is:
John Howard Association
P.O. Box 10042
Chicago, IL 60610-0042
Third party calls (three-ways) are discouraged. There are two reasons for this. First, all calls from facilities are recorded and monitored. Second, third party calls may result in the loss of phone privileges for the inmate as well as problems for the person who facilitated the call, regardless of where the person is calling.